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Responsible for logging incidents, updating ticket status, prioritizing tasks based on severity and SLA, and providing timely resolution and documentation. Ensures end-to-end tracking of service requests, hardware/software issues, user account management, and access provisioning.
I have hands-on experience managing and maintaining enterprise environments using Microsoft Azure and Jamf Pro.
Also experienced in operating system installation and configuration for both Windows and Linux environments. This includes clean installations, dual-boot setups, driver installations, disk partitioning, and post-installation software setup. Ensures systems are compliant with organizational security and policy standards.
I use Figma to design clean, user-friendly web and mobile interfaces. My focus is on responsive layouts, accessibility, and design consistency. I enjoy turning ideas into interactive, visually appealing prototypes.
